Refund & Return Policy –
Last Updated: [05-11-2024]
At BlackBee Honey, we prioritize customer satisfaction and strive to provide high-quality, 100% pure, and organic honey products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- You have 15 days from the date you received your product to initiate a return.
Non-returnable items include:
- Opened or partially used products
- Items purchased on sale or with promotional discounts
- Customized or specially packaged products for bulk orders
2. Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed to your original payment method within 7-10 business days.
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact our customer service within 15 days of receiving the product.
4. Damaged or Defective Items
If you receive a damaged or defective item, please reach out to us within 3 days of receiving the product with photographic evidence. We will evaluate the issue and offer a replacement or refund if applicable.
5. How to Initiate a Return or Refund
To initiate a return or refund, please contact our customer support team at info.blackbeehoney@gmail.com. Provide your order details, reason for return, and any supporting documentation, if applicable.
6. Shipping Costs
- Shipping costs for returning an item are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective item sent).
- For exchanges, additional shipping charges may apply.
7. Contact Us
If you have any questions about our Refund & Return Policy, please contact us at:
Email: info.blackbeehoney@gmail.com
Phone: +91-9829 88 64 99
